Initial Assessment & Intake
When you bring your TV to our workshop, we begin with a detailed intake process. We document your television's make, model, serial number, and thoroughly discuss the symptoms you've experienced. Our technicians perform a visual inspection to identify obvious damage and assess the overall condition of your device.
What we record: TV specifications, symptom description, customer contact preferences, and expected timeline for completion.
Professional Diagnosis
Using advanced diagnostic equipment, we perform comprehensive testing of all TV systems including power supply, main board, T-con board, backlight system, and audio components. This thorough analysis typically takes 2-4 hours and identifies all issues, not just the obvious symptoms.
Testing includes: Electrical system analysis, display panel evaluation, audio system check, and smart TV software diagnostics.
Estimate & Approval
We provide a detailed written estimate including parts costs, labor time, and total repair price. No work begins until you approve the estimate. We explain each repair needed in plain English and offer alternatives when available. Our estimates are firm with no surprise charges.
Clear pricing: Itemized parts list, labor hours breakdown, warranty terms, and estimated completion time.
Expert Repair Work
Our certified technicians perform the repair using genuine manufacturer parts whenever available. All work follows strict safety protocols and industry best practices. We document each step with photos for quality control and maintain detailed repair records for warranty purposes.
Quality assurance: Genuine parts priority, safety verification, step-by-step documentation, and intermediate testing.
Testing & Quality Control
Every repaired TV undergoes comprehensive testing including power cycling, display quality checks, audio performance verification, and smart TV functionality testing. We run your TV for several hours to ensure stability and proper operation before considering the repair complete.
Final verification: Extended operation testing, picture quality assessment, audio calibration, and smart features validation.
Pickup & Follow-up
When your TV is ready, we contact you for pickup and provide a demonstration of the completed repairs. You receive a detailed work summary, warranty documentation, and care instructions. We follow up within 30 days to ensure continued satisfaction with the repair work.
Completion package: Repair demonstration, 90-day warranty, care instructions, and satisfaction follow-up call.