Refund Policy

Service Satisfaction Policy

At Lafleur, Ted TV Electronics, we stand behind our repair work and strive for complete customer satisfaction. This policy outlines our approach to refunds and service adjustments.

Diagnostic Services

Non-Refundable Services

• Diagnostic fees are non-refundable once testing has been completed
• Time and expertise invested in problem identification cannot be reversed
• Diagnostic reports and findings remain property of the customer

Completed Repairs

Warranty Coverage

All repairs include a 90-day warranty on parts and labor. If the same issue reoccurs within this period:

• We will re-repair the issue at no additional charge
• If repair cannot be completed successfully, partial refund may apply
• Warranty service must be performed by our technicians

Service Dissatisfaction

If you are not satisfied with completed repair work:

• Contact us within 7 days of pickup for resolution discussion
• We will attempt to address concerns through additional service
• Partial refunds considered on case-by-case basis for unresolved issues

Cancelled Services

Before Repair Begins

• Full refund available for cancelled services before work commences
• Diagnostic fees apply if testing has been performed
• Parts ordered specifically for your repair may incur restocking fees

During Repair Process

• Partial refunds for cancelled services based on work completed
• Parts costs are non-refundable if already installed or cut to specifications
• Labor charges apply for work performed up to cancellation point

Refund Process

Approved refunds will be processed as follows:

• Refunds issued to original payment method within 7-10 business days
• Cash payments refunded by check for amounts over $100
• Written refund request required with original receipt

Exclusions

The following situations are not eligible for refunds:

• Customer damage occurring after repair completion
• Issues unrelated to the original repair performed
• Normal wear and tear on repaired components
• Changes in customer requirements after repair completion